Can I return or exchange my Lovishly necklace?
We do not accept returns or exchanges on necklaces. We ask that when you
purchase your necklace you look at all the necklace details or emails us
(email@example.com) if you have any questions before purchasing.
My necklace(s) is/are defective when I got them. What should I do?
Please contact us directly firstname.lastname@example.org. We sincerely apologize for this
mistake and would love to make it up to you.
How do I clean my Lovishly necklace?
We have amazing cleaning cloths available on our website. We recommend cleaning
your necklace with the cleaning cloth on a regular basis to maintain a beautiful
shine. This is the best and most effective way to clean your Lovishly necklace.
Do you restock items when they are sold out?
In some cases we do, but in some we do not. Look for key words like “limited
release” to know specifics.
What if my product breaks?
We will replace your necklace (free of charge) if it breaks in the first 90 days after
your purchase. After the 90 days, we are unable to replace it and kindly ask that you
purchase a new piece. If your chain is not attached to the pendant you can purchase
an additional chain on our website. Because these are necklaces and can wear and
tear easier than other accessories, we allow this 90 day grace period.
How can I make sure that my Lovishly necklace lasts for a long time?
If you take really good care of your necklace, it will last you quite a while. We ask
that you take it off while you sleep, shower, or work out. We also suggest that you
buy one of our cleaning cloths so that your jewelry will stay shinning. Try to avoid
getting it wet. We put a lot of time and use quality materials to make sure that your
necklace is worth your money.
Where did Lovishly get their name?
Our founder named Lovishly with the phrase in mind love lavishly, give
extravagantly. Loving and giving is behind everything we do as a company.
Who started Lovishly?
Lovishly was started by a mama of 10 who wanted to give back to non-profits
changing the world with her business.
Where is Lovishly based?
Where are the necklaces assembled?
Our necklaces are designed and assembled in Albuquerque by our awesome staff.
How much does Lovishly donate from each necklace?
We donate $5 from every necklace/bracelet sale to various non-profits doing
amazing work throughout the world.
Who does Lovishly give to?
You can find more about our giving partners on our blog or by following us on social
media. We would love to tell you more about them if you have any questions please
email us at email@example.com.
How often does Lovishly give?
Lovishly sends out checks to our non-profit partners quarterly.
How does Lovishly choose non-profits?
Most of our non-profits are chosen by our staff. Our hope is that these would be
partnerships not just random donations. So we put a lot of thought in the process of
choosing a non-profit.
How do I get my non-profit to be partnered with Lovishly?
We are currently investing in the non-profits we already partner with which means
we are not accepting any new non-profits at the moment. We still would love to hear
about what you are doing. You can email us at firstname.lastname@example.org.
Where are Lovishly necklaces manufactured?
Our pieces are both hand-carved
and locally casted. We make sure that all of our products are ethically made with fair
I have a store, how can I carry Lovishly necklaces?
We are currently working as fast as we can on our wholesaling options. You can
email us at email@example.com.
Can I order custom necklaces?
In order for you to order custom necklaces you must order 200 pieces for your first
order. We ask this because of the process that it takes to get a mold made and the
time it takes to design. Please send us an email to firstname.lastname@example.org to receive our
custom necklace catalog.
What forms of payment does Lovishly accept?
All major credit cards and pay pal.
Can I pick up my necklace locally?
Our store hours are M,W,F - 10 AM - 4 PM
How do I know my order was placed successfully?
You should receive an email upon completing your order successfully.
Can I cancel an order once it’s been placed?
In an effort to get our shipments to our customers as quickly as possible, your order
cannot be canceled or modified once it is placed.
Can I change my shipping information after submitting my order?
Please email us at email@example.com for any changes to your shipping information.
How much does shipping cost?
For domestic orders shipping is $5.95, for international $10.95.
Does Lovishly ship internationally?
Yes, but please note that most countries charge custom fees
. Lovishly is not
responsible for the custom fees you might have to pay upon picking up your order.
How long will it take to receive my order once it is shipped?
Domestically: 3-7 days
Internationally: We do not promise a time frame on international orders